Support Services
We pride ourselves on responsive, professional technical support and offer additional opportunities, such as our monthly client newsletter and Annual User Conference, to help you make the most of your investment.
We believe that exceptional service begins with a good product built on a strong infrastructure. The XCM family of workflow management products is delivered securely as a service from our state-of-the-art, SAS70-compliant datacenter in Boston, providing advanced security, performance, and 99.9% guaranteed availability. All connections to XCM are through encrypted SSL connections, ensuring the highest level of protection for your data..
Our software development has benefitted from the input of thousands of users like you to help us balance our goals of offering innovative functionality in an intuitive, easy-to-use product.
XCM Solutions offers clients a number of Resources to help you maximize your use of XCMessential and XCMessential Plus, including tools within the application such as a library of video tutorials and an easy-to-navigate online User Guide.
Our team of client service professionals are available to assist you if you can't find the answer for which you're looking. Our standard support hours are 8:30am to 5:30pm Eastern Time, Monday through Friday, excluding U.S. public holidays - with additional weekend and off-hours support during Tax Season.
Please email your questions to our Client Services Team so that we may direct your question to the most appropriate service professional for fast response. (Be sure to include a phone number at which you can be reached.)